If you are not satisfied with an item, you can return it within 14 days of receiving your parcel. For all returns, please contact us at contact@laboratoiresvendome.fr, quoting your order number, the items you wish to return and the reason for your re

If you are not satisfied with an item, you can return it within 14 days of receiving your parcel. For all returns, please contact us at <a data-fr-linked="true" href="mailto:contact@laboratoiresvendome.fr" id="isPasted">contact@laboratoiresvendome.fr</a>, quoting your order number, the items you wish to return and the reason for your return. Return costs shall be borne exclusively by the purchaser. It should be noted that any parcel not dispatched by LABORATOIRES VENDOME shall not be under its responsibility. Only the sender of the parcel is in a position to launch an enquiry with the postal services.&#x2028; To return products, the purchaser must :&#x2028; Send an e-mail to <a data-fr-linked="true" href="mailto:contact@laboratoiresvendome.fr">contact@laboratoiresvendome.fr</a> in order to obtain the withdrawal form and the sworn statement that the products have not been opened.&#x2028; &#xA0; &#xA0; Complete and return the forms by email. &#xA0; &#xA0; After acceptance by Le Petit Olivier, the return of the items must be accompanied by a copy of the order form. &#xA0; &#xA0; Upon receipt of the agreement, the customer has 14 days to return the product(s) to : LA PHOCEENNE DE COSMETIQUE - Chemin des Etami&#xE8;res - 78680 EP&#xD4;NE. After this period, the return will be refused. It is advisable to make the return by Colissimo suivi.Reimbursement shall be made within 10 days of receipt by LABORATOIRES VENDOME of the items returned by the purchaser, with the exception of return costs. Le Petit Olivier reserves the right not to reimburse products that do not comply with the provisions set out in this section.&#x2028; &#xA0;

Can I return my order?

Unfortunately, deliveries are not always made with the utmost care. Send a message to our customer service department with photos to our e-mail address: contact@laboratoiresvendome.fr

Unfortunately, deliveries are not always made with the utmost care. Send a message to our customer service department with photos to our e-mail address: <a data-fr-linked="true" href="mailto:contact@laboratoiresvendome.fr" id="isPasted">contact@laboratoiresvendome.fr</a>

What should I do if my order is damaged?

Laboratoires Vendôme

Back to order

How can you contact us?

How do I track my parcel?

Where do you ship your products?

How long does it take to dispatch my order?

How can I change my contact details?

Frequently asked questions

Where are your products made?

Are your products for the whole family?

Are your products suitable for pregnant and breast-feeding women?

Do our formulas offer high tolerance?

Are your products vegan?

Products

Where can I find my invoice?

What should I do if my order is incorrect?

How can I track the status of my order?

What payment methods do you offer?

Orders

Delayed or failed delivery

My parcel says delivered but I haven't received anything?

My parcel has been returned to sender. What should I do?

Can I change the delivery address once the order has been confirmed?

Delivery methods and costs

Why is my order being delivered to a relay point?

Delivery