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Delivery

Delayed or failed delivery

LABORATOIRES VENDOME undertakes to do its utmost to deliver the products ordered within the timescales specified above. However, these timescales are given as an indication only and any delay shall not give rise to any damages, deductions or cancella

Where do you ship your products?

Belgium, France, Germany, Luxembourg, Netherlands, Switzerland, Czech Republic, Estonia, Spain, Hungary, Latvia, Lithuania, Portugal, Slovenia, Slovakia, Ireland, Italy, Denmark, Poland, Serbia, Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Ma

How do I track my parcel?

As soon as your parcel is dispatched, you will receive an e-mail notification including a link enabling you to track its shipment. You can also check the status of your order on laboratoiresvendome.fr, by clicking on the Chat button at the bottom ri

My parcel says delivered but I haven't received anything?

It often happens that the parcel has been received by a caretaker or neighbour, or that the delivery status has been updated too far in advance. You can contact [email protected] for more information.

My parcel has been returned to sender. What should I do?

If the address you have provided is incomplete, the parcel has been damaged in transit or we have been unable to deliver it to you, it may be returned to us. In this case, we will refund your order in full as soon as we receive it.

Can I change the delivery address once the order has been confirmed?

Once you have entered your delivery address in your order, your order is final.

Delivery methods and costs

Delivery costs for orders in France are €4.99 to a relay point (free for orders over €40) and €5.99 to your home (free for orders over €45). Delivery takes 1 to 5 working days in France via Colissimo, and 5 to 8 working days for international deliver

Why is my order being delivered to a relay point?

Ordering from a relay point is the first option offered at the time of payment, and it is selected in advance because it is the cheapest. For an order under €40, it costs €4.99 and for an order over €40 it's free. If you leave the ‘Colissimo - Point